Get in touch
We're here to help with your EmbroideryTrace account, billing, and file results.
Email support
Include the product name and the email used on your account. For file issues, attach the original image and a screenshot.
Cancel a subscription
Step-by-step instructions for cancelling your EmbroideryTrace membership, plus what happens to your remaining access.
Request a refund
What we can refund, the information we need to review a request, and what happens after a refund is approved.