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Request a refund

Ask us to review an EmbroideryTrace charge. Include your account and payment details so we can identify the exact purchase.

30-day request windowFor eligible web purchases.

Account reviewWe verify the product and charge.

Clear outcomeWe email you after the review.

Web membership refunds

If you subscribed at app.embroiderytrace.com, email our shared refunds team from the address on your account. We usually review requests within one business day.

Email refunds@svgtrace.com

Please include

The product name: EmbroideryTrace
The email address on your account
The date of the charge
The amount charged
A short reason for your request

Request within 30 days of the charge. We verify the account, exact purchase, payment channel, and refund history before approval. A full refund ends the membership or access tied to that purchase immediately.

Frequently asked questions

How long does a refund take?

We usually review web requests within one business day. If approved and processed, a refund typically appears on your statement within 5–10 business days, depending on your bank or card issuer.

Do I need to cancel before requesting a refund?

No. If a full subscription refund is approved, the related membership and access end immediately. To stop renewal and keep access through your paid period, follow the cancellation instructions.

I was charged unexpectedly. Can I get a refund?

A web charge made within the last 30 days may be eligible after we verify the account and exact purchase. Email our refunds team with the details listed above.

I don't recognize a charge. What should I do?

Email support@embroiderytrace.com with the charge date, amount, and last four digits of the card so we can check the purchase. Do not send your full card number.

My request was denied or I haven't heard back.

Reply to your original email or contact refunds@svgtrace.com with your account email and charge details.